Choose a cloud phone system or Teams calling, with NZ-based setup, support, and everyday NZ and Australia calling included.
Cloud voice gives your team more flexibility, simpler call handling, and easier support as your business changes. Staff can make and take business calls from laptops, mobiles, or desk phones, while your business keeps direct numbers, smart routing, and one calling setup that is easier to manage than a traditional phone system.
The voice range covers businesses that want a full cloud phone system as well as teams that prefer to work inside Microsoft Teams.
A full cloud phone system for teams that want strong everyday calling, smart routing, direct numbers, voicemail transcription, and no Microsoft 365 dependency.
Everything in Business plus automatic call recording, call transcription, AI-generated call summaries, and priority support response.
Add business calling to your existing Microsoft 365 setup so your team can call directly inside Teams. Minimum 5 users. You bring the Microsoft 365 licence.
An all-in-one Teams and phone system bundle with no separate Microsoft 365 subscription required. Minimum 5 users and Teams licensing included in the monthly price.
The fastest way to narrow the options is to decide whether you want a standalone cloud phone system or calling directly inside Microsoft Teams.
Choose Cloud Voice Business for core calling, routing, and reporting, or Cloud Voice Pro when call recording, transcription, and AI summaries matter.
Choose Teams Voice DR if you already have the right Microsoft 365 licensing and want to add NZ business calling inside Teams.
Choose Teams Voice Essentials. The Teams licence is bundled into the monthly price, making it the simplest all-in-one option.
If your team makes very high volumes of NZ mobile or Australia calls, ask about fixed-price high-volume calling bundles for predictable monthly billing.
Compare the monthly price, licensing position, and calling style for each voice plan.
$35/user/month Minimum 1 user
Full cloud phone system with no Microsoft 365 requirement
Best for businesses that want smart routing, direct numbers, and a standalone cloud PBX for everyday calling.
$42/user/month Minimum 1 user
Advanced calling with recording and AI summaries
Best for teams that need call recording, transcription, AI summaries, and priority support on top of the core cloud voice platform.
$35/user/month Minimum 5 users
For businesses already using Microsoft 365 and Teams Phone Standard
Adds NZ business calling inside Microsoft Teams when you already have the right Microsoft licensing in place.
$59/user/month Minimum 5 users
Teams calling without buying the wider Microsoft 365 suite
An all-in-one Teams and calling bundle for businesses that want Teams voice without sourcing separate Microsoft 365 licensing.
All prices are in NZD and exclude GST.
All plans include direct numbers, calling on your laptop or smartphone, hunt groups, call queues, after-hours routing, voicemail transcription, reporting, and multiple locations on one account.
| Feature | Business | Pro | Teams DR | Teams Essentials |
|---|---|---|---|---|
| Works Inside Microsoft Teams | ✕ | ✕ | ✓ | ✓ |
| Works With Physical Desk Phones (BYO SIP Phone) | ✓ | ✓ | ✕ | ✕ |
| Automatic Call Recording | ✕ | ✓ | ✓ | ✓ |
| Call Transcription After Each Call | ✕ | ✓ | ✓ | ✓ |
| AI Call Summaries | ✕ | ✓ | Requires Teams Premium add-on | Requires Teams Premium add-on |
| Self-Service Portal | ✓ | ✓ | ✕ | ✕ |
| Priority Support Response | ✕ | ✓ | ✕ | ✕ |
| Minimum Users | 1 | 1 | 5 | 5 |
Quick answers to the questions businesses usually ask before moving business phone calls into the cloud.
Usually, yes. We can normally move your existing numbers across, so customers keep calling the same lines. This usually takes 5 to 10 working days and costs $20 per number, with the first port free on a 24-month term.
No. Many teams use laptops, mobiles, or headsets instead. If some of your staff still want desk phones, we can support that as well.
Cloud voice is a separate business phone system. Teams calling puts business calling inside Microsoft Teams. The best fit depends on how your team works today and whether you already rely on Microsoft 365. Teams Voice DR needs a Microsoft 365 licence with Teams Phone Standard, while Teams Voice Essentials includes the Teams licence in the monthly price.
Everyday calls to New Zealand and Australia are included on the plans where that is listed, including mobile calls for normal business use. High-volume automated calling, telemarketing, and call centre outbound calling are not included under the fair use policy.
You can choose month-to-month, 12-month, or 24-month terms, and cancellation needs 30 days notice. Setup is $300 for Cloud Voice Business and Pro, $450 for Teams Voice DR, and $750 for Teams Voice Essentials. Setup is waived on 24-month terms. Prices are in NZD excluding GST, were correct in April 2026, and can change with 30 days notice.
Cloud Voice Pro includes AI call summaries. Teams Voice plans include call recording and transcription, but AI summaries need the Microsoft Teams Premium add-on. All plans include NZ-based setup, onboarding, and ongoing support.
We can help you compare Cloud Voice and Teams Voice, confirm licensing, and recommend the best setup for your team and calling volume.
