Cloud & Teams Voice
Cloud phones and Teams
calling made simple
Choose a cloud phone system or Teams calling, with NZ-based setup, support, and everyday NZ and Australia calling included.
Choose a cloud phone system or Teams calling, with NZ-based setup, support, and everyday NZ and Australia calling included.
The voice range covers businesses that want a full cloud phone system as well as teams that prefer to work inside Microsoft Teams.
A full cloud phone system for teams that want strong everyday calling, smart routing, direct numbers, voicemail transcription, and no Microsoft 365 dependency.
Everything in Business plus automatic call recording, call transcription, AI-generated call summaries, and priority support response.
Add business calling to your existing Microsoft 365 setup so your team can call directly inside Teams. Minimum 5 users. You bring the Microsoft 365 licence.
An all-in-one Teams and phone system bundle with no separate Microsoft 365 subscription required. Minimum 5 users and Teams licensing included in the monthly price.
All plans include NZ local and national calls, NZ mobile calls, and Australia national and mobile calls for normal everyday business use, with high-volume bundles available when needed.
Every plan includes NZ-based setup, onboarding, and ongoing technical support, with number porting available if you want to keep your current phone numbers.
| Plan | Monthly price | Best for |
|---|---|---|
| Cloud Voice Business | $35/user | Businesses wanting a full cloud phone system with smart routing and no M365 requirement |
| Cloud Voice Pro | $42/user | Teams needing call recording, transcription, AI summaries, and priority support |
| Teams Voice DR | $35/user | Businesses already using Microsoft 365 and Teams Phone Standard |
| Teams Voice Essentials | $59/user | Teams wanting Microsoft Teams calling without buying the wider Microsoft 365 suite |
All plans include direct numbers, calling on your laptop or smartphone, hunt groups, call queues, after-hours routing, voicemail transcription, reporting, and multiple locations on one account.
| Feature | Business | Pro | Teams DR | Teams Essentials |
|---|---|---|---|---|
| Works Inside Microsoft Teams | ✕ | ✕ | ✓ | ✓ |
| Works With Physical Desk Phones (BYO SIP Phone) | ✓ | ✓ | ✕ | ✕ |
| Automatic Call Recording | ✕ | ✓ | ✓ | ✓ |
| Call Transcription After Each Call | ✕ | ✓ | ✓ | ✓ |
| AI Call Summaries | — | ✓ | Requires Teams Premium add-on | Requires Teams Premium add-on |
| Self-Service Portal | ✓ | ✓ | ✕ | ✕ |
| Priority Support Response | ✕ | ✓ | ✕ | ✕ |
| Minimum Users | 1 | 1 | 5 | 5 |
The fastest way to narrow the options is to decide whether you want a standalone cloud phone system or calling directly inside Microsoft Teams.
Choose Cloud Voice Business for core calling, routing, and reporting, or Cloud Voice Pro when call recording, transcription, and AI summaries matter.
Choose Teams Voice DR if you already have the right Microsoft 365 licensing and want to add NZ business calling inside Teams.
Choose Teams Voice Essentials. The Teams licence is bundled into the monthly price, making it the simplest all-in-one option.
If your team makes very high volumes of NZ mobile or Australia calls, ask about fixed-price high-volume calling bundles for predictable monthly billing.
| Contract Options | All plans are available month-to-month, with 12 and 24-month terms also available. 30 days notice is required to cancel. | |
| Setup Fees | Cloud Voice Business and Pro: $300 setup. Teams Voice DR: $450 setup. Teams Voice Essentials: $750 setup. Setup fees are waived on 24-month terms. | |
| Number Porting | We can port your existing phone numbers. Porting typically takes 5–10 business days and costs $20 per number, with the first port free on a 24-month term. | |
| Microsoft 365 Requirement | Teams Voice DR requires a Microsoft 365 licence with Teams Phone Standard. Teams Voice Essentials includes the Teams licence in the monthly price. | |
| Fair Use | NZ and Australia calling, including mobiles, is included for normal business use. Automated dialling, telemarketing, and call centre outbound operations are excluded under the fair use policy. | |
| AI Summaries | Cloud Voice Pro includes AI-generated call summaries. Teams Voice plans include recording and transcription, but AI summaries require the Microsoft Teams Premium add-on. | |
| Support | All plans include NZ-based setup, onboarding, and ongoing technical support. | |
| Price Basis | Prices are NZD ex-GST, correct as at April 2026, and may change with 30 days notice. | |
These are the questions businesses usually ask before they move phone calls into the cloud.
In most cases, yes. We can usually port your existing numbers across so your customers keep calling the same business lines. We manage the changeover carefully to reduce disruption.
Not always. Many teams use laptops, mobiles, or headsets instead of desk phones. If your business still prefers desk phones for some roles, we can support that too.
A cloud phone system is a full standalone calling platform, while Teams calling adds business phone capability into Microsoft Teams. The right option depends on how your team already works and whether Microsoft 365 is central to your day-to-day setup.
That depends on the plan, but our voice pages already include common calling allowances such as everyday New Zealand and Australia calls where stated. We explain what is included before you sign up so there are no surprises.
We can help you compare Cloud Voice and Teams Voice, confirm licensing, and recommend the best setup for your team and calling volume.