Choose Core, Core Plus, Essential, Business, or Secure Pro. Every plan includes Microsoft 365 licensing and management, security protection, device management, and helpdesk support — with deeper backup and compliance as your business grows.
All plans include Microsoft 365 management, monitored devices, patching, antivirus, internet filtering, MFA, onboarding and offboarding, and business-hours support.
For teams of 1–9 staff that want the essentials covered. Devices stay monitored, patched, and protected, Microsoft 365 is actively managed, and malicious sites are filtered automatically.
For growing teams of 10+ staff that need stronger day-to-day support. Adds unlimited remote helpdesk, stronger device security controls, remote-work protection, and a monthly IT health report.
Our most popular plan for 10+ staff. Adds Microsoft 365 backup three times daily, 4-hour priority support, full device compliance monitoring, and secure remote access with no VPN required.
Built for regulated industries and security-conscious teams. Adds advanced identity protection, email threat intelligence, automated incident response, and a quarterly onsite security review.
Microsoft 365 licensing and management, staff onboarding and offboarding, security settings, audit logging, antivirus, email scanning, device inventory, and data recovery assistance are standard.
Microsoft 365 backup is available as an add-on for Core and Essential. Secure Pro also includes a quarterly onsite review and no call-out fee for onsite support.
Most businesses with 10 or more staff start on Business. If you need tighter security or operate in a regulated sector, Secure Pro is designed for that step up.
Core covers 1–9 staff. Once you reach 10 users, the plans move to per-user pricing with Essential, Business, or Secure Pro.
Essential is the first step into unlimited remote helpdesk, stronger endpoint controls, and regular monthly reporting for growing teams.
Business is the right fit when you need Microsoft 365 backup, point-in-time recovery, secure remote access, and a 4-hour support target.
Secure Pro adds advanced identity protection, automated threat response, access reviews, compliance reporting, and quarterly onsite security guidance.
| Core | Core Plus | Essential | Business | Secure Pro | |
|---|---|---|---|---|---|
| Monthly price (ex-GST) |
$499/mo 1–5 staff |
$850/mo 6–9 staff |
$145/user/mo Minimum 10 users |
$195/user/mo Minimum 10 users |
$265/user/mo Minimum 10 users |
| Best for | Small teams getting started | Small teams with 6–9 staff needing the same Core coverage | Growing businesses needing full IT support | Most businesses wanting the complete package | Regulated and security-conscious teams |
| Microsoft 365 included | ✓ | ✓ | ✓ | ✓ | ✓ |
| Microsoft 365 backup | Add-on | Add-on | Add-on | Included | Included |
| Support response | Next business day | Next business day | Same day | 4-hour target | 4-hour target |
| Secure remote access | ✕ | ✕ | ✕ | ✓ | ✓ |
| Advanced identity protection | ✕ | ✕ | ✕ | ✕ | ✓ |
| Quarterly onsite security review | ✕ | ✕ | ✕ | ✕ | 1 per quarter |
All prices are ex-GST. Microsoft 365 licensing is included in every plan. Microsoft 365 backup is available as an add-on for Core and Essential at +$9.99 per user. Microsoft pricing changes are passed through at cost with 30 days’ written notice.
These are the questions we hear most from business owners before they hand over day-to-day IT support.
Managed IT usually covers day-to-day helpdesk support, device monitoring, software updates, security checks, Microsoft 365 support, and practical advice when something is slowing your team down. We confirm the exact scope up front so you know what is included each month.
No. We can take over support for your current setup first, then improve weak spots in stages. That keeps disruption low and lets you spread change over time instead of trying to do everything at once.
Most issues are handled remotely first because that is usually the fastest way to get your team moving again. If the problem needs hands-on work, we arrange an onsite visit and keep you updated on priority and next steps.
Yes. Small businesses often get the biggest value because they gain a full support team without hiring one in-house. Larger teams benefit from more structure, better response cover, and ongoing planning as the business grows.
Talk to the Cloudservices team and we’ll recommend the best fit for your staff count, support needs, backup requirements, and security expectations.
